Delete your account
This page describes how customers can delete their Dumpling Munch app account and what records we may need to retain.
Last updated: 10 May 2026.
In-app deletion
You can request deletion from inside the Dumpling Munch mobile app by opening Account settings and choosing Delete account. To protect your account, we require a fresh one-time passcode check before accepting the request.
What deletion covers
We will remove or anonymise customer account details that are no longer needed to provide the service, including app login details, profile details, push-notification tokens, and optional recovery contact information where retention is not required. Deletion does not cancel orders that have already been accepted or completed.
Records we may retain
Northwest Bunoodles Ltd may retain order, payment, refund, receipt, tax, and accounting records where required by UK law, HMRC obligations, fraud prevention, dispute handling, or financial audit requirements. Retained records are limited to those purposes, are not used to restore a deleted app account, and are removed when the applicable retention period expires.
Support route
If you cannot access the app, contact info@dumplingmunch.com and include the phone number used for the account. We may ask for a one-time passcode or other reasonable proof before actioning the request.
Timing
We aim to process deletion requests promptly and normally begin as soon as the one-time passcode check is complete. Some retained records may remain for the legally required retention period before they can be deleted.